Would you like to return an item?

We offer a 14-day right of withdrawal. This gives you 14 days from the moment your order is delivered to request a return — fully compliant with EU consumer protection standards.

Please review the following important information:

To qualify for a return, the item must be in the same condition in which you received it: unworn, unused, with all tags attached, and in its original packaging. A receipt or order confirmation is required for processing.

📩 Email: info@the-freeway.com
📞 WhatsApp: +49 152 5749 3823

You may return the item using any shipping carrier of your choice. Please ensure the shipment is trackable and insured to avoid complications.

Return address:
Thefreeway Sportswear
Stralauer Allee 17F
10245 Berlin
Germany

Return shipping costs are the responsibility of the customer, as stated in our policy.
❌ We do not provide prepaid return labels.
❗ Unregistered returns will not be accepted.

📦 Please include your order number or a copy of your order confirmation inside the package.
Keep your tracking number to monitor the shipment.
Once we receive and inspect the returned items, we will process your refund according to our return policy.

If you have any questions, feel free to contact us:
📩 Email: info@the-freeway.com

Damages and Issues

Please inspect your order immediately upon delivery and contact us right away if the item is defective, damaged, or incorrect. This allows us to resolve the issue quickly and efficiently.

Exceptions / Non-returnable Items

The following items are excluded from returns:

• Perishable goods (e.g., food, flowers, plants)
• Personalized or custom-made products
• Personal care items (e.g., cosmetics)
• Hazardous materials, flammable liquids, or gases

Sale items and gift cards are also excluded from returns.

Exchanges

The fastest way to receive a different item is to return the one you have and place a new order separately. This ensures availability and faster processing.

European Union – 14-Day Right of Withdrawal

If your order was shipped within the EU, you have the right to withdraw or return your order within 14 days — without providing a reason. The item must be in its original condition, with tags, packaging, and proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved.

If approved, the refund will be issued within 10 business days to your original payment method.

⚠️ Your bank or credit card provider may require additional time to complete the refund process.

If more than 15 business days have passed since approval, please contact us:
📩 Email: info@the-freeway.com
📞 WhatsApp: +49 152 5749 3823

Thank you for choosing Thefreeway Sportswear® Germany — premium Made in Italy activewear crafted for athletes.