We offer a 14-day right of return.

This means you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it, unworn, unused, with tags attached, and in the original packaging, along with your receipt or other proof of purchase.

If you have any questions regarding returns, you can contact us at any time at
📩 E-mail : info@the-freeway.de or WhatsApp : +49 15257493823. contact us.

Please note that returns must be sent to the following address:

Thefreeway Sportswear
Stralauer Allee 17F
10245 Berlin
Germany

If your return is accepted, we will provide you with a return label and instructions on how and where to send the package. Items returned to us without a first request for a return will not be accepted.

If you have any questions regarding returns, you can contact us at any time at
📩 E-mail : info@the-freeway.de or WhatsApp : +49 15257493823. contact us.

damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received an incorrect item so that we can evaluate and correct the problem.

Exceptions / non-returnable items
Certain items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom items (e.g. special orders or personalized items), and personal care items (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of promotional items or vouchers.

exchange
Returning the item you received is the fastest way to get the item you want. If the return is accepted, you can purchase the new item in a separate purchase.

European Union – 14-day cancellation period
Notwithstanding this, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition in which you received it, unworn, unused, with tags attached and in the original packaging. You will also need the receipt or other proof of purchase.

refunds
We will notify you once we receive and inspect your return and let you know whether or not the refund is approved. If approved, you will receive an automatic refund to your original method of payment within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since we approved your return, please contact us at 📩 Email : info@the-freeway.de or WhatsApp : +49 15257493823.